Tech Support

Tech Support

TeachHub

TeachHub(Open external link) is a portal to support students and teachers. The portal provides quick links to:

  • iLearnNYC, the Summer School 2020 online learning platform 
  • Student report cards (available in the Student Documents icon)
  • Multiple educational applications
  • G Suite, Microsoft O365, and Zoom (using secure central accounts)

To Log In

  • Students must sign in with their DOE Student Accounts
  • Teachers must sign in with their DOE credentials
  • School-issued G suite accounts will not work, you must use the DOE log in

DOE Student Accounts

The DOE has created student accounts for every single New York City public school student, including 3K and Pre-K students.

The account gives your student access to TeachHub, which is how students access:

  • iLearnNYC, the Summer School 2020 online learning platform 
  • Student report cards (available in the Student Documents icon)
  • Multiple educational applications
  • G Suite, Microsoft O365, and Zoom (using secure central accounts)

Your Student Account ID and Password

To retrieve your account ID and password:

  1. Go to Student Account Self Service(Open external link)
  2. Enter your 9-digit Student ID (OSIS) number. (You can find your Student ID number on a report card, your student ID card, or in your NYCSA account.)
  3. Enter your birthday.
  4. Click Continue.
  5. If the information you enter matches your student record, your username will be displayed. 
  6. Your student ID is your username followed by @nycstudents.net. For example, if your username is JaneD, your student account ID is JaneD@nycstudents.net.
  7. If you haven't already set up a password, you will be asked to set one up.
  8. Pick a password that only you will know.
  9. Re-enter your password.
  10. Click Update Password.

171 Tech Support

DOE iPads Updates

After July 31, 2020 internet access on the iPad will be limited to DOE resources until the user signs in to the Zscaler software to establish a secure connection.

 Ensure Your Childs Internet Safety.docx  

Translated copy of Ensure Your Childs Internet Safety.docx

Translated copy of Ensure Your Childs Internet Safety 1.docx